Patient Liability Collections | How to Manage the Unmanageable

Webinar Details


Doral Jacobsen




Healthcare Management


All Days


60 Minutes

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Patient Liability Collections webinar outlines a step-by-step approach to proactively managing patient liability collections is key to improved financial performance. Discover the key attributes higher-performing practices possess in regards to staff skill sets, technology, and monitoring patient collections. This webinar will offer payer-specific tools and methods for practices to utilize in this critical area of the revenue cycle.

Areas Covered

  • Step by Step Game Plan for patient liability collections
  • Time of Service Collections Tools
  • The credit card on file
  • Financial policy
  • Communication scripting
  • Dealing with Patients 101 – a type of patients/strategies to employ
  • Monitoring tools
  • Cost estimators
  • Body language

Why Should You Attend

  • Identify various payer-specific tools and methods for effectively patient liability collections
  • Recognize critical practice attributes necessary for successful patient collections
  • Outline a step-by-step methodology for proactively managing patient liability collections
  • Determine best practice verbiage to utilize inpatient liability discussions
  • Identify the type of patients from a patient liability lens
  • Understand various communication tools to employ when collecting from patients
  • Evaluate transparency data sites available to patients

Who Should Attend

  • Managed Care practice staff
  • Billing and Collections teams
  • CFOs
  • CEO
  • Physicians
  • Office managers
  • Administrators
Doral Jacobsen
Doral Jacobsen


Doral Jacobsen, MBA, FACMPE, is a founding partner of Prosper Beyond. She is a seasoned healthcare consultant with more than 20 years of experience serving healthcare providers ranging from solo practitioners to large academic medical centers. She is a popular speaker and author, always looking around the corner to help her clients prepare for what’s next. Jacobsen is known for assisting practices with next-generation managed care contract negotiations, revenue cycle, and payment reform. She is a Fellow in the American College of Medical Practice Executives, graduated from Florida Atlantic University with a bachelor’s degree in health services, and obtained her master’s in business administration from Webster University in Denver. She has authored numerous articles on medical practice revenue cycle, payer contracting, and payment reform and is a frequent speaker at national, regional and local healthcare forums.  Most recently, Doral co-authored MGMA’s new book titled Transitioning to Alternative Payment Models: A Guide to Next Generation Managed Care Contracting published October 2016.