|
Speaker |
Laura A Dixon |
|
Industry |
Healthcare |
|
Speciality |
Nursing |
|
Available |
All Days |
|
Duration |
90 Minutes |
Description
Hospitals that accept Medicare or Medicaid reimbursement must comply with the CMS Conditions of Participation. The CMS grievance requirements have been a frequent source of deficiency citations. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation manual. Although there is no similar section for Critical Access Hospitals, and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights, including any grievance or complaint.
The federal law enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act will also be discussed. A hospital must still have a grievance procedure and a designated person to investigate any grievances alleging noncompliance with this law, including discrimination.
This program will also discuss the Joint Commission standards on complaints and DNV Healthcare on grievances and how their standards cross over to the CMS grievance interpretive guidelines.
Staff should be aware of and follow the hospital grievance and complaint policy. The policy should be approved by the board. Staff should be educated about the policy. This program will cover what is now required to be documented in the medical record.
Learning Objectives
Agenda
This program will cover the following:
Who Should Attend?
(BS, JD, RN, CPHRM)
Laura A. Dixon recently served as the Regional Director of Risk Management and Patient Safety for Kaiser Permanente Colorado where she provided consultation and resources to clinical staff. Prior to joining Kaiser, she served as the Director, of Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, Ms. Dixon provided patient safety and risk management consultation and training to facilities, practitioners, and staff in multiple states. Such services included the creation of presentations on risk management topics, assessment of healthcare facilities; and development of programs and compilation of reference materials that complement physician-oriented products.
Prior to joining COPIC, she served as the Director, of the Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California. In this capacity, she provided patient safety and risk management consultation to the physicians and staff in the western United States. Ms. Dixon’s legal experience includes medical malpractice insurance defense and representation of nurses before the Colorado Board of Nursing.
Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management.
As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, RECEP of Denver, a Doctor of Jurisprudence degree from Drake University College of Law, Des Moines, Iowa, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing, Cedar Rapids, Iowa. She is licensed to practice law in Colorado and California.