|
Speaker |
Susan Strauss |
|
Industry |
Healthcare |
|
Speciality |
Healthcare Management |
|
Available |
All Days |
|
Duration |
60 Minutes |
Description
Healthcare organizations are said to be at more risk for bullying and harassment than other types of industries. The Joint Commission has recognized the hostile healthcare environment by creating a patient safety standard specifically geared to the “disruptive” behavior among healthcare workers. Research suggests that healthcare workers are highly likely to be harassed and bullied by physicians, patients and their families, visitors, and coworkers.
Often the perpetrator is not held accountable and the misconduct continues resulting in poor morale, turnover, absenteeism, costly lawsuits, and a decrease in the quality of patient care.
Learning Objectives
Who Should Attend
(Workplace, School Harassment & Bullying Consultant)
Dr. Susan Strauss is a national and international consultant, speaker, and trainer in organizational effectiveness and management development. She has established numerous onboarding/new employee orientation programs for both small and large organizations. Her clients are from business, education, healthcare, law, and government from both the public and private sectors. Susan has authored over 30 book chapters, books, and articles. She has been featured on 20/20, CBS Evening News, and other national and international television and radio programs as well as interviewed for newspaper and journal articles.
Susan has her doctorate in organizational leadership, a master’s degree in community health, and is a former RN.